Help Center

Getting started

Getting to know the platform, registration, and the first steps of setup.

• What is Perfect Tower?
• Register a new building and choose the package
• Initial building setup
• First sign-in and password change
• Getting to know the dashboard
• Get to know the application
• Switch between buildings
• Change the interface language
• Download the application and log in
• Understanding dashboard indicators

Building settings

Building data, currencies, payment methods, classifications and permissions.

• Modify the building data and logo
• Building currencies and exchange rates
• Payment methods in the building
• Expense categories
• Assigning building permissions
• Adding users to the building and managing their permissions
• My notification preferences

Floors and units

Construction of the building structure: floors, apartments and their details.

• Quick setup of floors and apartments
• Add, edit, and delete floors
• Adding, editing and deleting apartments
• Apartment details page
• Marking an apartment as occupied or vacant
• Apartment financial report
• Printing floor reports and exporting owners
• Delete all floors and apartments

Owners, tenants and residents

Landlords, leases, installments and residents' incomes.

• Adding an apartment owner
• Transfer of ownership of an apartment
• Add a tenant and create a lease
• Rent billing schedule
• Lease expenses
• Payment plan, installments and checks
• Termination of the lease
• Register of previous tenants
• Tenant documents
• Enabling resident access to the app
• Personal financial profile

Building funds

Building funds, transferring between them and their movements.

• What are building funds?
• Creating, editing and deleting a fund
• Transferring between funds
• Fund transactions and trial balance
• Print fund reports

Charges and dues

Amounts required from the residents: creation, distribution and collection.

• Building charges and their types
• Creating a charge and allocating it to residents
• Meter readings
• Editing shares and beneficiaries
• Recording a resident payment
• Recording all residents' payments at once
• Reminding residents about overdue payments
• Changing the fund for a charge
• Owner shares and payouts
• Generating rental charges
• Generating charges automatically
• Printing charge details

Invoices and payments

Expense invoices and payments, approving and printing them.

• Create an invoice
• Recording a resident payment
• Invoice status: Approved or Canceled
• Allocating an invoice to residents
• Modify or cancel the invoice
• Print the invoice

Wallets

Residents balances, payment from wallet and transfer.

• What is a resident wallet?
• Payment from wallet
• Internal transfer between wallets
• Correcting an incorrect payment

Checks

Registering, disbursing and storing checks.

• Add a check and modify its status
• Recording check cashing
• Custody of checks
• Check reminders
• Check reports and printing

Governance and board of directors

Boards of directors, roles and powers.

• What is governance?
• Establish a board of directors
• Board roles
• Role permissions
• Board members
• Board dashboard

Meetings and minutes

Meetings, invitations, attendance, minutes and decisions.

• Create a meeting
• Invitees and sending invitations
• Attendance registration
• Minutes of meeting
• Decisions and follow-up
• Attachments and comments
• Printing and sharing meeting minutes

Complaints and maintenance

Follow up on residents’ complaints and maintenance records.

• Complaints management
• Maintenance log

Guards

Guards, their shifts, tasks and salaries.

• Adding a guard
• Shift scheduling
• Guard tasks and reports
• Guard salaries
• Guard dashboard

Messages and notifications

Sending messages, their balance, notifications and their records.

• Send a message to residents
• Message history
• SMS credit balance and top-up requests
• Building notification settings
• Notification history and analytics
• Notification inbox

Reports

The building's financial and operational reports and owners' statements.

• Report Center
• Building reports
• Owner balances and account statements
• Expenses by classification
• Print and export reports

Subscription and billing

Your package, its limits, upgrades, payment and renewal.

• My plan (subscription package)
• Package upgrade
• Extras
• Subscription payment and renewal
• When the subscription ends

Resident and owner portal

What the resident and owner sees and how he follows up on his obligations.

• My dashboard as a resident or owner
• What I owe and my previous payments
• Submit a complaint or maintenance request
• Resident notifications

Real estate offices

Real estate office management: properties, units, advertisements and clients.

• What is a real estate office account?
• Real estate office registration
• Office team roles
• Real estate portfolio dashboard
• Adding and editing a property
• Units and their photos
• Managing the property as a building
• Property listings
• Publishing to Aqary State
• Contacts
• Potential customers
• Import from Excel
• Manager report
• Office SMS credit balance

Agents and referrals

Affiliate program, referral links and commissions.

• Join the partner program
• Agent dashboard
• Referral link and QR code
• Buildings and trials
• Commissions and payments

Account and security

Profile, password and account deletion.

• Edit profile
• change password
• Request to delete account
• Privacy and Terms