Confirm your email address

Why confirm?

We rely on your email address for password reset codes and subscription invoices, so we make sure it is really yours. Signing up never waits for it: you can use the platform right away.

How do I confirm?

1. When you register your building you receive a welcome email with a "Confirm email address" button. Select it.
2. If you cannot find it, select "Resend confirmation link" in the notice at the bottom of the dashboard.
3. If your account has no email, enter it in the same notice and select "Add email"; a confirmation link is sent.

The grace period

• You have 30 days; the notice shows the days left.
• After that, the notice stays (in red) and password reset codes and subscription invoices are not sent to the unconfirmed address. Everything else keeps working and in-app notifications still arrive.
• The link is valid for 48 hours; you can resend it up to 3 times an hour.
• If your email changes later it becomes unconfirmed again and needs confirming.

In the app

Building managers see a notice about their email on the home screen: the days left to confirm it with a "Resend confirmation link" button, or a field to add an email when there is none. The confirmation link from the email opens on any device.