Before you start
- Choosing a plan and paying are for the office owner and the accountant; the property manager only views the page.
- The page opens even after your trial or plan has ended: it is how you pay and renew.
Steps
- From the side menu open Subscription.
- Check the Current plan (its status and end date) and What your plan allows: usage bars for properties, units, team and listings.
- In the Plans card press Choose this plan (or Renew this plan for your paid plan), pick the Monthly or Yearly cycle and press Request plan.
- An Invoice waiting for payment card appears. Pay the platform with one of the available methods, then press Send payment.
- In the window choose the payment method (and the company or bank if shown), write the reference number, attach the receipt if you have one, then press Send for approval.
- To pay in a currency other than the invoice currency, choose the currency in the window: the amount in that currency and the exchange rate are shown.
- To print the invoice press its number in the invoice card or in the Invoices table.
Result
The platform administration reviews the payment and you get a notice with the result. When it is approved the plan starts; if your trial is still running its days are kept and the paid plan starts when it ends.
Good to know
- One open invoice at a time: finish it or press Cancel invoice before choosing another plan. An invoice that already has a payment cannot be cancelled.
- A move to a lower plan is not invoiced; the administration approves it and it starts when the paid period ends, provided your current usage fits the lower plan's limits, otherwise a message names the limit that is exceeded.
- Prices are in your office currency when the plan has a price for it, otherwise in the plan currency.
- Paying in another currency is available only for currencies the platform has an exchange rate for.
- The receipt is an image (JPG, PNG or WEBP) or a PDF file up to 5 MB.
Before you start
- Choosing a plan and paying are for the office owner and the accountant; the property manager only views the screen.
- The screen opens even after your trial or plan has ended: it is how you pay and renew.
Steps
- From the office dashboard press Subscription and plan.
- Check the Current plan, its status and end date, then the usage bars under What your plan allows.
- Scroll to Plans and press Choose this plan (or Renew this plan), pick monthly or yearly, then Request plan.
- In the Invoice waiting for payment card pay the platform with one of the methods, then press Send payment.
- Choose the payment method, write the reference number, attach the receipt from the camera, the gallery or a PDF file, then Send for approval.
- To pay in another currency choose the currency: the amount in it and the exchange rate are shown.
Result
The administration reviews the payment and you get a notice with the result. When it is approved the plan starts; if your trial is still running its days are kept and the paid plan starts when it ends.
Good to know
- One open invoice at a time; cancel it with Cancel invoice before choosing another plan (it cannot be cancelled once a payment was sent for it).
- A move to a lower plan is not invoiced; the administration approves it and it starts when the paid period ends, if your current usage fits.
- The receipt is an image or a PDF up to 5 MB.
- Printing the invoice is done from the web panel.