Who is this guide for?
For the residents or the owner who wants to inform the administration of a problem or request maintenance.
Can you file a complaint from the Web?
Page Complaints On the control board dedicated to building management, a button Addendum of complaint It appears only to those who manage complaints, so the complaint is filed as a resident who is made by the complainant Passport application.
Recommended method
- Prove the perfect Tower application and record entry in the same account.
- From the Home ← fast action Click New complaint.
- Click AddWrite the address and the details, pick the apartment, then press Submit.
If you have the power to complain in the Web,
- Open Building Operations ← Complaints To follow up and respond to complaints.
Important notes
- Maintenance requests are filed as a complaint; type of holidays are written at the address (e.g., leakage of water in the bathroom).
- In urgent cases, contact with the building department or the guard directly.
Who is this guide for?
The dwelling or owner who wants to report a problem, request maintenance or proposal to the building management.
Steps
- From the Home In the fast action Click New complaint Or who More ← Complaints and Suggestions If she shows up to you.
- box does not appear on the Complaints and Suggestions Press the Add.
- Choose type: Complaint or Proposals or Asked.
- Type Title (Required, for example: leaking water in the kitchen).
- Type Details (Required): Where the problem is and when it begins.
- choose Priority, and select the Apartment (optional).
- Photo companion. Push Addendum of annexes.
- Click Submit.
Result
The message The complaint was successfully sent And your complaints on the list show a situation New, then Under treatment, then Closed When the Administration responds, the response appears under the complaint.
Important notes
- You only see your complaints, and you can modify her address and details, but the situation is changed by the administration.