Forgot your password

When do I use it?

When you do not remember your password. It is reset with a verification code sent to the email address on your account.

Steps

1. On the sign-in page select "Forgot your password?".
2. Enter your username or email address and select "Send verification code".
3. Open your email and copy the 6-digit code (check your spam folder if you cannot find it).
4. Enter the code, a new password of at least 8 characters and its confirmation, then select "Save new password".
5. Sign in with the new password.

Good to know

• The code is valid for 30 minutes, works once, and allows 5 attempts.
• After the change you are signed out of the app on every other device, to keep your account safe.
• The same message appears whether or not the account exists, to protect users' privacy.
• If your email address is still unconfirmed 30 days after it was added, no code is sent to it. Contact your building manager or our support team.

Steps in the app

1. On the sign-in screen tap "Forgot your password?".
2. Enter your username or email and tap "Send verification code".
3. Enter the code from your email, then the new password and its confirmation, and tap "Save new password".

The code is valid for 30 minutes and works once. If it does not arrive, tap "Did not get the code? Request a new one".