Who is this guide for?
The building manager and the followers of the residents ' s complaints and proposals from the control board.
Before you begin
- Make sure the right building is the chosen one in the top tape, the complaints only appear to the current building.
- If you don't get a list, Complaints button, you don't have permission — contact your building manager.
Steps
- From the side menu, open Building Operations then Complaints.
- At the top of the page, you see the cards: total ,On hold ,Analyst ,Closed.
- To look, write in a box Research (title, content or name), selected Status ,Type and click Research.
- To record a complaint, you got a phone or an lip, press Addendum of complaint and fill in: Title Elzami Type (Claim, maintenance, proposal, other) Priority, Status, Apartment, Content ,Response, then tap Save.
- To follow up on a complaint, press A presentation To read her details, or.. Edit To change her condition Under treatment or Analyst or Closed And writing Response The one that will be seen by the knife.
Result
The case of the complaint shall be immediately updated on the list and the cards, and the residents shall consider the case and respond to its application.
Important notes
- The attachment of images is not available from the control board; the dwelling or the manager escorts the images from the application and can be seen there.
- The Delete He hides the complaint from the list, uses the case Closed Instead of the outgoing complaints.
Who is this guide for?
The building manager follows up on complaints, proposals and inquiries from application.
Before you begin
- If the Complaints and Suggestions box does not appear on the More button, you don't have permission — contact your building manager.
Steps
- From the bottom navigation, select More then Complaints and Suggestions.
- Use the search box and my list Type ,Status To clear the list (cases): New, Under treatment, Closed).
- To add a complaint, press a button Add Down the screen, pick her typeComplaint or Proposals or AskedThen write Title ,Details, and select the Priority ,Apartment (optional).
- For photocopiers or files, press Addendum of annexes Choose one or more files, then press Submit.
- To follow a complaint, press the pen iconEditIn her card: changed Status and type Management response Then save.
- To close a complaint quickly, press the icon sign on the card, and to reopen a closed complaint, press the icon.
- To watch the attached images, press the number of attachments appearing on the card.
Result
The new case and the response appear on the complaint card, and the residents see it in its application.
Important notes
- Change of status and writing of reply are available to those with sole competence to manage complaints; the residents is adjusting its complaint without case and response.