1. Tell us which account you mean
Use the form with your name and the email linked to your account. A phone number or additional explanation is optional. You do not need to give a reason, buy a service or sign in to submit a request. If you cannot use your account email, explain the situation or contact us through the channels below.
2. We review and verify the request
Our team reviews requests and may contact you for proportionate evidence that you control the account. Submission alone is not proof of identity and does not immediately disable or erase anything. Do not include passwords, full payment-card details or copies of identity documents in this form.
Requests subject to Turkish data protection law must be answered as soon as possible and within 30 days of receipt. We will explain the outcome and any lawful reason for keeping particular records. This response deadline is not a promise that every backup or third-party record disappears immediately.
3. What deletion can cover
Where the conditions for erasure are met, the process covers your account profile, contact details, personal preferences and other personal records that no longer have a lawful retention purpose. Depending on the record, deletion, destruction or irreversible anonymisation may be appropriate. Deleting only some data or correcting a record can also be requested through our privacy contact channels.
After completed deletion you may lose access and deleted information may no longer be recoverable. Contact us promptly if you need to withdraw a pending request; we can consider this only before the irreversible action has occurred.
4. Records that may need to remain
Invoices, transaction evidence, lawful security records, the request record itself and records needed for obligations or legal claims may need to be retained for the applicable purpose and period. A resident’s request does not automatically erase a building’s accounts, other residents’ information, outstanding lawful obligations or records held by an independent controller.
Building-controlled data may require coordination with the building’s responsible organisation. Backups follow their relevant lifecycle and lawful restrictions. We will provide the reason and relevant retention criteria for any exception; retention is not permission for unrelated reuse.
5. Check subscriptions and building responsibilities
Account deletion is separate from cancelling a building subscription, an app-store purchase or your relationship with building management. Use the relevant cancellation channel as well. If you administer a building, arrange an authorised handover of shared records and permissions before access ends. These steps do not remove your statutory right to request erasure.